Account Manager

About the job

Role Overview: You will be responsible for developing and maintaining relationships with key accounts to ensure customer satisfaction and retention. Your role will involve identifying new business opportunities within the portfolio of accounts, generating sales leads, and achieving revenue targets. You will also be tasked with building and managing a sales pipeline, maximizing customer lifetime value through cross-selling and up-selling opportunities, and collaborating with cross-functional teams to meet customer needs. Key Responsibilities: - Develop and maintain relationships with key accounts to ensure customer satisfaction and retention - Identify new business opportunities within the portfolio of accounts and generate sales leads - Build and manage a sales pipeline including forecasting and reporting on sales metrics - Maximize customer lifetime value through cross-selling and up-selling opportunities - Collaborate with cross-functional teams including product marketing and customer success to meet customer needs - Stay up-to-date with industry trends, market developments, and competitor activities to provide insights to the team Qualifications: - 1-4 years of experience in Saas sales (farming/account management) - Proven track record of establishing yourself as a strategic trusted advisor to clients - Must be able to articulate complex client and vendor concepts to an audience of varying perception levels - Very strong written and verbal presentation/communication skills (ESSENTIAL) - Self-starter who can own ongoing account management of both large and small clients - Ability to report and share client status on a timely/pre-defined interval - Bachelor's Degree Additional Information: At Freshworks, the company has fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. The company is committed to providing equal opportunity and believes that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Requirements

• Account Management
• Sales
• Customer Relations
• SaaS
• Project Management

Qualifications

• Bachelor's Degree
• 1-4 years of experience in SaaS sales

Preferred Technologies

• Account Management
• Sales
• Customer Relations
• SaaS
• Project Management

About the company

Freshworks Inc. is a software company that provides innovative solutions for customer engagement and support across a range of platforms.