Account Manager – Cab & Fleet Operations

About the job

Designation: Account Manager – Cab & Fleet Operations Location: Ahmedabad (or as applicable) Reporting To: Operations Head / Business Head Role Summary The Account Manager – Cab & Fleet Operations will own end-to-end management of assigned cab clients (corporate and retail), ensuring seamless service delivery, strong customer relationships, and revenue growth. The role combines client servicing, operational coordination, sales ownership, and retention, acting as the single point of contact between customers, drivers, operations, and internal teams. Key Responsibilities 1 Client & Account Management • Act as Single Point of Contact (SPOC) for assigned corporate and retail cab accounts • Build long-term client relationships through regular follow-ups and service reviews • Proactively address service issues and manage escalations with professionalism • Ensure high client satisfaction and consistent service experience 2 Service Delivery & Operations Coordination • Monitor daily trip performance, punctuality, and SLA adherence • Track and act on driver behaviour, customer feedback, and service quality metrics • Ensure fleet compliance (GPS, CCTV, vehicle documentation, uniforms, permits, etc.) • Coordinate closely with operations and fleet teams to plug service gaps in real time 3 Sales, Revenue & Retention • Own account-level revenue performance • Drive repeat bookings, upselling, and cross-selling opportunities • Support contract renewals, rate negotiations, and scope expansions • Coordinate with accounts team on billing accuracy and payment follow-ups 4 Reporting & MIS • Prepare and share weekly / monthly MIS and performance reports • Maintain accurate CRM records, client history, and service logs • Share performance dashboards and insights with internal teams and clients 5 Client Onboarding & Growth Support • Assist in onboarding new clients, including system setup and service alignment • Support new route launches, fleet expansions, or service scale-ups • Act as the client’s internal advocate within the organization Key Skills & Competencies • Strong client-facing communication skills (Hindi, English; Gujarati preferred) • Experience in cab/fleet/transport/logistics/travel operations • Ability to balance sales mindset with operational discipline • Strong problem-solving skills and calm handling of urgent escalations • Proficient in MS Excel, reporting tools, and CRM systems • Comfortable working in fast-paced, real-time operations environment Qualification & Experience • Graduate (MBA preferred, not mandatory) • 3–6 years of experience in cab operations, fleet management, logistics, or travel services • Prior experience handling corporate accounts or key clients is highly preferred

Requirements

• Client Management
• Communication Skills
• Operational Coordination
• Sales ownership
• Reporting

Qualifications

• Graduate
• MBA (preferred)

Preferred Technologies

• Client Management
• Communication Skills
• Operational Coordination
• Sales ownership
• Reporting