AGM / AVP CX Presales

About the job

Job Description Role : AGM / AVP CX Presales Location : Delhi NCR(Preferably) can consider other job location Work from Office and no Hybrid JD Analyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality. Understand client transformation needs and design customized solutions. Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs. Create compelling pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Work on the opportunity commercials and create business value for the proposal. Communicate solutions with customers, management, and other stakeholders through proposal defence, solution presentations, meetings and further discussions in person or remotely. Travel to client location (need basis)/Entity's locations across India/globally for client meetings, solution workshops and bid war rooms. Create industry specific white papers, point of view and case studies on CX. Key Asks Experience 12 to 15+ Years with at least 7 years+ in contact center (Customer Experience) solutions Excellent written and oral communication and interpersonal skills (ability to articulate key messages) Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc Strong understanding of Contact Center processes and workflows. Experience supporting and participating in C-level presentations. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Excellent with MS Office (must have good PowerPoint, Excel and Word skills). Experience in working with global clients in Customer Experience Operations and Pre Sales/Solution Continuously upgrade in the customer experience technology space. Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission with stringent timelines). Should be able to work independently with minimum inputs and in ambiguous scenarios. Skills Required Role CEM Presales AGM/AVP Industry Type ITES/BPO/KPO Functional Area Required Education BTECH Employment Type Full Time, Permanent Key Skills • CONTACT CENTRE • CONTACT CENTRE PROCESS CONSULTING • CX PRESALES Other Information Job Code GO/JC/2142/2026 Recruiter Name Hemalatha

Requirements

• CONTACT CENTRE
• CONTACT CENTRE PROCESS CONSULTING
• CX PRESALES

Qualifications

• BTECH

Preferred Technologies

• CONTACT CENTRE
• CONTACT CENTRE PROCESS CONSULTING
• CX PRESALES