AI Consultant

About the job

As part of the Platform & AI Solution Consulting team you'll play a critical role in shaping how customers experience AI on the Now Platform. You'll turn bold ideas into working prototypes combining the creativity of a builder with the discipline of an engineer to demonstrate how Now Assist AI Agents Workflow Data Fabric and App Engine can deliver real business value. This is a hands-on technical role where you will collaborate with AI Architects sales teams and customers to design and deliver proofs-of-concept accelerators and demo solutions that showcase the power of AI and automation on the Now Platform. What You Get To Do In This Role Prototype & Build: Develop AI-powered demos proof-of-concepts and accelerators across various use cases. Experiment & Integrate: Explore and test LLMs Now Assist capabilities and external APIs to build differentiated use cases leveraging Workflow Data Fabric. Collaborate: Partner with AI Architects Product Management and Customer Excellence to bring conceptual designs to life through rapid iteration. Showcase Value: Support sales cycles with hands-on technical expertise custom demo builds and customer workshops. Document & Scale: Maintain technical documentation setup guides and reusable assets for reuse across the field. Enable: Share best practices and mentor peers on building and deploying AI prototypes on ServiceNow. Learn & Evolve: Stay current on AI trends prompt engineering and model evaluation techniques to keep our demos cutting-edge and responsible. Qualifications: To be successful in this role you'll bring a blend of ServiceNow expertise AI curiosity and hands-on engineering skill: Required: 5 years of pre-sales solution consulting technical consulting or software engineering experience. Strong proficiency with the ServiceNow Platform especially App Engine Flow Designer IntegrationHub and Now Assist. Proven ability to design and build data-driven workflows integrations or automation prototypes. Strong experience with JavaScript and ServiceNow low-code and scripted development. Understanding of LLMs embeddings prompt design and API integration (e.g. OpenAI Azure OpenAI Vertex). Excellent communication skills can simplify technical depth into clear business value. Preferred: Experience delivering AI and automation POCs in customer-facing environments. Familiarity with LangChain MCP RAG vector databases or AI model orchestration frameworks. Certifications such as ServiceNow CSA CAD CIS ServiceNow Micro-Certs or Now Assist Fundamentals. Exposure to cloud platforms (Azure AWS or GCP). A passion for experimentation learning and knowledge sharing.

Requirements

• ServiceNow expertise
• AI curiosity
• software engineering
• JavaScript
• low-code development

Qualifications

• 5 years of technical consulting experience
• Strong proficiency with ServiceNow
• JavaScript experience
• Strong communication skills

Preferred Technologies

• ServiceNow expertise
• AI curiosity
• software engineering
• JavaScript
• low-code development

About the company

ServiceNow is a leading digital transformation company that focuses on delivering digital workflows for global enterprises. Known for its innovativeness, the company provides solutions that maximize business impact, helping organizations adapt to the evolving digital landscape. ServiceNow's expertise in AI and automation plays a crucial role in its offerings.