AI Delivery Leader

About the job

We are seeking an exceptional AI Delivery Leader who combines deep, hands-on AI expertise with large-scale delivery leadership. This role is responsible for building, scaling, and operationalizing the global data services and AI project delivery engine. The role requires a leader who has personally delivered multiple end-to-end AI projects, conducted AI assessments, built training data pipelines, trained models, and consistently delivered measurable business ROI. You will lead high-performing delivery teams (50+), manage strategic client engagements, and ensure world-class execution across data, model, and platform workflows. Key Responsibilities • AI Delivery Leadership • Lead end-to-end delivery of AI programs including AI readiness assessments, data strategy, model development, model training, validation, and deployment. • Oversee AI training data operations across text, image, video, and audio modalities. • Ensure every engagement drives clear ROI, measurable accuracy lift, and improved model outcomes. • Establish delivery methodologies, best practices, and governance frameworks for repeatable AI program success. • Operational & Platform Excellence • Strategic & Financial Ownership • Build and manage scalable delivery teams (50+ FTE) across geographies to support AI projects and training data pipelines. • Architect and optimize workflows across data ingestion, labeling, annotation QA, reinforcement learning, and human-in-the-loop (HITL) processes. • Drive standardization, automation, and productivity enhancements using AI tools, copilots, and annotation platforms. • Own delivery SLAs, throughput metrics, accuracy KPIs, and continuous improvement initiatives. • Own the delivery P&L with a focus on margin improvement, productivity, and operational efficiency. • Partner with solutioning teams on scoping, technical feasibility, pricing, and risk management for large AI opportunities. • Build scalable org structures, leadership depth, and operational processes for rapid global expansion. • Client & Stakeholder Leadership • Serve as the senior delivery leader for enterprise clients across BFSI, healthcare, retail, telecom, and other AI-intensive domains. • Build trust with C-level and senior technical stakeholders; lead QBRs, steering committees, and delivery governance forums. • Collaborate seamlessly with Product, Platform Engineering, AI Transformation, and Sales/Solutioning teams to ensure an integrated client experience. • Innovation & AI Expertise • Stay ahead of advancements in data labeling, synthetic data, multimodal model training, and evaluation frameworks. • Evaluate new tools, platforms, and partners to strengthen the AI training data ecosystem. • Drive adoption of new AI-powered workforce tools and ensure measurable productivity uplift. Required Qualifications • 20+ years in technology-enabled delivery, including at least 8+ years leading AI/ML or Data/AI programs. • Demonstrated experience delivering multiple hands-on AI projects end-to-end, including training data design, model training, validation, tuning, and deployment. • Proven track record of leading 50+ person delivery teams across multi-geography, multi-skill environments. • Strong AI/ML fundamentals—must be able to discuss model performance drivers, data quality impacts, and training methodologies with engineers and data scientists. • Experience running a significant delivery P&L ($6M–$15M+). • Expert in delivery metrics, operational KPIs, continuous improvement frameworks, and AI operations governance. • Ability to work with senior executives and technical leaders in high-stakes situations.

Qualifications

• 20+ years in technology-enabled delivery
• 8+ years leading AI/ML or Data/AI programs
• Experience delivering multiple hands-on AI projects end-to-end
• Proven track record of leading 50+ person delivery teams
• Strong AI/ML fundamentals
• Experience running a significant delivery P&L