AI Solution Consultant

About the job

Job Description As part of the Platform & AI Solution Consulting team you’ll play a critical role in shaping how customers experience AI on the Now Platform. You’ll turn bold ideas into working prototypes combining the creativity of a builder with the discipline of an engineer to demonstrate how Now Assist AI Agents Workflow Data Fabric and App Engine can deliver real business value. This is a hands-on technical role where you will collaborate with AI Architects sales teams and customers to design and deliver proofs-of-concept accelerators and demo solutions that showcase the power of AI and automation on the Now Platform. What You Get To Do In This Role Prototype & Build: Develop AI-powered demos proof-of-concepts and accelerators across various use cases. Experiment & Integrate: Explore and test LLMs Now Assist capabilities and external APIs to build differentiated use cases leveraging Workflow Data Fabric. Collaborate: Partner with AI Architects Product Management and Customer Excellence to bring conceptual designs to life through rapid iteration. Showcase Value: Support sales cycles with hands-on technical expertise custom demo builds and customer workshops. Document & Scale: Maintain technical documentation setup guides and reusable assets for reuse across the field. Enable: Share best practices and mentor peers on building and deploying AI prototypes on ServiceNow. Learn & Evolve: Stay current on AI trends prompt engineering and model evaluation techniques to keep our demos cutting-edge and responsible. Qualifications : Qualifications To be successful in this role you'll bring a blend of ServiceNow expertise AI curiosity and hands-on engineering skill: Required: 5 years of pre-sales solution consulting technical consulting or software engineering experience. Strong proficiency with the ServiceNow Platform especially App Engine Flow Designer IntegrationHub and Now Assist. Proven ability to design and build data-driven workflows integrations or automation prototypes. Strong experience with JavaScript and ServiceNow low-code and scripted development. Understanding of LLMs embeddings prompt design and API integration (e.g. OpenAI Azure OpenAI Vertex). Excellent communication skills can simplify technical depth into clear business value. Preferred: Experience delivering AI and automation POCs in customer-facing environments. Familiarity with LangChain MCP RAG vector databases or AI model orchestration frameworks. Certifications such as ServiceNow CSA CAD CIS ServiceNow Micro-Certs or Now Assist Fundamentals. Exposure to cloud platforms (Azure AWS or GCP). A passion for experimentation learning and knowledge sharing. Additional Information : Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements

• ServiceNow
• AI
• JavaScript
• Low-code development
• Workflow Automation

Qualifications

• Bachelor's degree
• 5 years of experience in consulting or engineering

Preferred Technologies

• ServiceNow
• AI
• JavaScript
• Low-code development
• Workflow Automation

About the company

ServiceNow is a global leader in cloud-based digital workflows, enabling organizations to serve their customers with context-rich data, and transform how they work.