AI/ML Engineer (NLP & Generative AI)

About the job

We are seeking a skilled and motivated AI/ML Engineer with a background in Natural Language Processing (NLP), speech technologies, and generative AI. The ideal candidate will have hands-on experience building AI projects from conception to deployment, including fine-tuning large language models (LLMs), developing conversational agents, and implementing machine learning pipelines. You will play a key role in building and enhancing our AI-powered products and services. Key Responsibilities • Design, develop, and deploy advanced conversational AI systems, including customer onboarding agents and support chatbots for platforms like WhatsApp. • Process, transcribe, and diarize audio conversations to create high-quality datasets for fine-tuning large language models (LLMs). • Develop and maintain robust, scalable infrastructure for AI model serving, utilizing technologies like FastAPI, Docker, and cloud platforms (e.g., Google Cloud Platform). • Integrate and leverage knowledge graphs and contextual information systems to create more personalized, empathetic, and goal-oriented dialogues. • Engineer and implement retrieval-augmented generation (RAG) systems to enable natural language querying of internal company documents, optimizing for efficiency and informativeness. • Fine-tune and deploy generative models like Stable Diffusion for custom asset creation, with a focus on improving precision and reducing generative artifacts (FID score). • Collaborate with cross-functional teams, including product managers and designers, to build user-friendly interfaces and tools that enhance productivity and user experience. • Contribute to the research and publication of novel AI systems and models.