Analyst

About the job

Digital Data Analytics Innovation – GCC Platforms – Business Configuration & Support – Analyst Are you passionate about tackling business challenges in the Customer Service industry using cutting-edge technologies? Are you an innovative thinker with a pioneering mindset? If so, this is the opportunity for you. We are seeking a detail-oriented, independent professional with strong technical skills to join the CoRe DDAI Platforms team to support the CoRe Contact Center. The Team The CoRe DDAI Platforms team drives the configuration, innovation, design, deployment, and ongoing maintenance of advanced contact center technologies for participating member firms. We are dedicated to transforming customer experiences by leveraging cutting-edge solutions like new age IVR methodologies, chatbots and virtual assistants, as well as solving business challenges through powerful automation tools. Responsibilities You will be responsible for solving business problems with various technological solutions. • Analyze, document, and visualize business processes and requirements. • Develop digital skills/platform solutions using AI/ML. • Coordinate quality management, testing, and continuous improvement of digital skills. • Monitor solution performance and provide regular metrics and reports. • Identify and drive automation opportunities across programs. • Collaborate on designing and deploying technology solutions for global stakeholders. • Support integration and architecture for customer-facing applications. • Liaise with technology teams and external vendors to ensure smooth operation and delivery. • Participate in special projects and adapt to shifting business priorities.

Requirements

• Analytical Skills
• AI/ML Development
• Automation
• Technical Troubleshooting
• Collaboration

Qualifications

• Bachelor of Engineering (B.E / B.Tech / BCA)
• MBA

Preferred Technologies

• Analytical Skills
• AI/ML Development
• Automation
• Technical Troubleshooting
• Collaboration

Benefits

• Professional growth opportunities
• Comprehensive benefits package
• Well-being programs

About the company

Deloitte is a leader in professional services, focused on delivering innovative solutions for clients across various industries. The company is known for its impact-driven approach and commitment to diversity and inclusion.