Analyst III

About the job

The Analyst III Level works on assignments that are routine in nature where the scope of work is generally documented and defined. Repair, install and test complex computer system hardware or software. Responsibilities: • Performs service, repair, and/or installation of computer products including system hardware, software, and PCs. • Provides technical support to customers on operational or main ... tenance aspects of system equipment. • Serves as customer contact on technical and service-related problems. • Diagnoses mechanical, hardware, software, and systems failures, using established procedures. • Determines the most cost-effective repair/resolution to minimize customer downtime. • May involve the use of problem management databases and help desk systems. Requirements: • Requires a minimum of 5 years plus of related work experience, working and hands-on knowledge of MS OS and MS Office Products, high school diploma, or technical training, or equivalent combination of education and technical experience. • Expert knowledge and understanding of client environment of hardware and software.

Requirements

• Service and repair of computer products
• Technical support
• Diagnosis of mechanical failures
• Problem management
• MS OS knowledge

Qualifications

• High school diploma
• Technical training
• Equivalent combination of education and technical experience

Preferred Technologies

• Service and repair of computer products
• Technical support
• Diagnosis of mechanical failures
• Problem management
• MS OS knowledge