Analyst Lead, Product Technical Support
About the job
Are you curious, motivated, and forward-thinking? You will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. This role carries responsibility for providing advanced technical support to customers, handling complex inquiries, and troubleshooting product-related issues. What You Will Be Doing: • Support clients across the APAC region with respect to products and order management. • Provide in-depth product support to FIS clients and cultivate long-term relationships. • Document client information and recurring technical issues. • Respond to customer product inquiries via telephone and written correspondence. What You Bring: • At least 4 years of experience in application support with extensive experience in risk management. • Proven experience in technical or L2/L3 support roles and knowledge of the financial services marketplace.
About the company
At FIS, talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and rewarding. The team supports clients who utilize FIS products for order processing and risk management.
Similar Jobs
Senior Product Analyst
Tide Platform Private Limited
Senior Data Analyst
Gartner India Research & Advisory Services Private Limited
Product Analyst
McKinsey & Company