Analyst - Travel & Expense

About the job

About us : Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion. Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands. As part of our Booking Holdings Bangalore team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through six primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com. Job Overview: The Analyst - Travel & Expense, is responsible for overseeing, processing, auditing, and optimizing all travel and expense-related activities, including card management and T&E policies compliance, within a global business setting. Responsibilities: • Process travel and expense claims, ensuring they comply with corporate policy and regulatory requirements. • Audit and review expense reports for accuracy, completeness, and policy adherence (manual and system-driven, e.g., using AppZen/Concur). • Manage corporate travel and expense cards (T&E, P-Card, lodge cards): issuance, reconciliations, resolving user issues, and maintaining up-to-date records of users. • Handle process and systems-related queries from internal stakeholders; resolve process exceptions and escalations. • Perform regular reconciliations of card transactions and expense accounts. • Utilize Concur Intelligence for advanced reporting, including report creation, data verification, automation, and stakeholder distribution. • Prepare analytical and compliance reports on T&E spend and exceptions. • Respond to requests for spend and policy exception data within agreed SLAs. • Identify control deficiencies, support remediation activities, and participate in process redesign projects. • Collaborate on systems integrations (e.g., Workday-Concur-SAP) and support configuration changes or upgrades. • Monitor key T&E metrics/KPIs (e.g., timely submissions, policy violations, resolution of aged balances) and drive continuous improvements. • Deliver training and guidance on T&E tools (e.g., SAP Concur, AppZen) and policies to employees and new team members. • Own controls and support internal and external audits related to T&E, including SOx compliance activities if relevant. • Create SOP’s and maintain up-to-date process documentation and ensure clear knowledge transfer for business continuity. • Based on the data monitor trends, update policies, create announcements, adjust the audit rules to bring efficiency in the process. • Support ad-hoc projects or process improvement initiatives outside the core T&E remit. • Oversee credit card data feed integrations in Concur, including T&E, P-Card and lodge card programs. Qualifications: Education & Experience • Bachelor’s degree in Finance, Accounting, Business Administration, or related field required; advanced degree preferred. • Proven track record of process automation, policy standardization, and cost optimization in a global environment. • 5+ years of operational experience in T&E or Procure-to-Pay (P2P), shared services, or corporate finance with a proven track record in expense processing and card management. • Extensive hands-on experience with Concur Expense, Travel, and Corporate Card programs (T&E, P-Card, Lodge card). • Experience with expense management systems (e.g., SAP Concur, AppZen) and ERP accounting systems (e.g., SAP S/4HANA, VIM). • Hands-on experience handling process exceptions, automation, and reporting requirements within T&E. • Audit background or experience with SOx/internal controls preferred. Knowledge, Skills & Abilities • Deep understanding of T&E policies, best practices, and regulatory/compliance requirements. • Strong analytical mindset; able to identify inefficiencies, propose process improvements, and drive change. • Excellent communication skills (both written and verbal); able to collaborate effectively with cross-functional colleagues and provide clear policy guidance. • High level of accuracy and attention to detail, especially in report preparation and reconciliation activities. • Proficiency with MS Office/Google Workspace (especially Excel or Google Sheets). • Experience drafting and maintaining process documentation/SOPs. • Ability to work independently, prioritize multiple tasks, and meet deadlines in a fast-paced, multinational environment. • Experience with training delivery or onboarding new processes/stakeholders is a strong plus. • LSS Certification is a plus. Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Requirements

• T&E policies
• Regulatory compliance
• Expense processing
• Card management
• Analytical skills
• Communication skills

Qualifications

• Bachelor’s degree in Finance
• Bachelor’s degree in Accounting
• Bachelor’s degree in Business Administration
• Advanced degree preferred
• LSS Certification is a plus

Preferred Technologies

• T&E policies
• Regulatory compliance
• Expense processing
• Card management
• Analytical skills
• Communication skills

About the company

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.