Area Manager - Tractor Finance / Senior Area Manager - Tractor Finance

About the job

Location Name: Raipur Job Purpose "This position is open with Bajaj finance limited" Plan, organize and control collections for PLCS Tier II Growth markets for Bucket 0 and Bucket 1 through efficient portfolio management and cost management; Develop forecasts for manpower and collections resolution planning Duties And Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) • Collection planning – Monthly, six monthly and annual planning • Analyze the AOP targets and determine aspirational targets; Spread the target across the calendar months to gradually increase resolution as per the location wise nuances • Cascade the AOP and aspirational targets across the ZMs and RCM • Review performance (POS resolution and POS flow) both region and location wise to identify poor performing areas and provide course correction inputs to improve collection efficiency • Forecasting Manpower • Prepare manpower planning forecasts for collections based on business volumes, location requirements, etc. • Engage with PLCS sales team and risk team to understand plans for new locations, sales contests and business volumes • Determine impact of business volumes on delinquency and incorporate into manpower planning forecasts • Portfolio management • Analyze the Account Receivables (AR) to understand percentage of FEMI bounce and conduct trend analysis of average percentage movements to evaluate the portfolio • Identify gaps and determine areas of process lapse impacting higher percentage of FEMI; Highlight to Risk team for potential changes to the defined processes • Review the loss number to ensure adherence to budget target and AOP; Identify areas of deviations and guide team to determine principle outstanding (POS) resolution and in turn the count level resolution to ensure minimal variance • Cost management • Monitor the collections cost such as per receipt costing, penalty collections, etc.; in case of deviations closely review higher payout and impact on collections • Review the collections agency metrics such as payout, penalty collections, penalty penetration, etc. to ensure alignment with company objectives • Determine markets with opportunities to introduce and drive touch free collections (lower cost) through tele-calling • Negotiate and finalize vendors providing tele-calling capability to drive the touch free collections • Monitor penalty collection percentage, penalty penetration, etc. and drive penalty collections to contain the collections costs by better leveraging tele-calling efforts for collecting bounce charges, improve penalty penetrations, etc. • Identify opportunities for introducing and deepening penetration of digital channel as waiver for online payment, charges for physical payment pick up, etc. • Vendor management • Engage with the Hub Con (Regional level) and Telecalling (Pan India) vendors to develop relations and enhance alignment with company expectations • Review the monthly allocation for vendors, day wise resolution for early resolution and referrals for non-contactable to field teams • Conduct discussions with vendor representatives on payout and review performance • Visit collection agencies (small vendors, direct collection agencies, etc.) to discuss process lapse and gain • Team development • Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives • Participate in recruitment process to identify the right talent at various positions within the team • Establish individual performance expectations and regularly review individual performance of the team • Identify development opportunities for team members to enhance their functional knowledge • Team development • Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives • Participate in recruitment process to identify the right talent at various positions within the team • Establish individual performance expectations and regularly review individual performance of the team • Identify development opportunities for team members to enhance their functional knowledge Required Qualifications And Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications • Qualifications • Post- graduation • Work Experience • More than 10 years of experience • Strong experience and practical knowledge of Collections (including tele-calling and field collection)

Requirements

• Collection planning
• Portfolio management
• Cost management
• Vendor management
• Team development

Qualifications

• Post-graduation

Preferred Technologies

• Collection planning
• Portfolio management
• Cost management
• Vendor management
• Team development