Assistant General Manager – Learning & Development

About the job

Role Overview The Assistant General Manager – Learning & Development will serve as the second-in-command in the Corporate L&D function and will support the strategic planning, execution, and monitoring of all learning and development initiatives across the hotel group. Key Responsibilities • Strategic Support & Execution • Assist the Head – L&D in designing and implementing the group’s L&D strategy. • Translate business goals into learning initiatives across all hotels. • Drive competency framework development and implementation. • Support succession planning and leadership pipeline development. • Learning Program Management • Oversee design, delivery, and evaluation of training programs (functional, behavioral, compliance, and leadership). • Standardize training modules across properties. • Ensure onboarding and induction programs are consistent and impactful. • Monitor training effectiveness through KPIs and ROI measurement. • Leadership & Talent Development • Develop high-potential (HiPo) programs. • Support executive coaching and mentoring frameworks. • Facilitate senior leadership workshops where required. • Identify future leaders within the group. • Operational Oversight • Supervise property-level L&D managers/trainers. • Ensure compliance with statutory and brand training requirements. • Conduct training audits across properties. • Review training calendars and budgets. • Digital Learning & Innovation • Drive LMS implementation and utilization. • Introduce blended learning methodologies. • Incorporate digital, microlearning, and experiential learning tools. • Promote a culture of continuous learning. • Stakeholder Management • Work closely with HR Heads and Hotel General Managers. • Partner with department heads to identify skill gaps. • Liaise with external training vendors and consultants. • Budget & Reporting • Assist in preparation and monitoring of the L&D budget. • Present quarterly training dashboards to leadership. • Track training hours, certification rates, and development progress.