Assistant Learning Manager

About the job

What will I be doing? As the Assistant Learning Manager, you will be responsible for performing the following tasks to the highest standards: • Update the training notice board with all information on the situation in and out of the hotel as well as training information. • Assist in the implementation of recognition programs. • Organize and coordinate approved cross-trainings. • Carry out talent programs according to brand standards. • Assist to set up and maintain training and talent program policies. • Develop plans to conduct needs analyses and in-house training on a regular basis. • Propose training plans and ensure that all training records are in place. • Develop tools and systems to ensure training and development programs meet hotel objectives. • Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored. • Take part in the preparation and planning of the Training department’s goals and objectives. • Facilitate the implementation of multi-skill programs. • Manage the planning and delivery of orientation programs. • Offer support and advice on personal development plans to team members under your supervision. • Implement appropriate management practices that provide team members with motivation and communication. • Provide information as required regarding training records and attendance. • Assist all departmental trainers with their training where necessary. • Deal effectively with guests and workplace colleagues from a variety of cultures. • Be aware of the duty of care, and adhere to occupational health and safety legislations, policies and procedures. • Adhere to the hotel’s security and emergency policies and procedures. • Be familiar with property safety, current first aid, and fire emergency procedures. • Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. • Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Requirements

• Learning & Development
• Communication
• Team Management
• Problem Solving

Qualifications

• University graduate
• Minimum 2 years of related working experience in the hotel industry

Preferred Technologies

• Learning & Development
• Communication
• Team Management
• Problem Solving

About the company

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.