Assistant Manager - Key Accounts

About the job

As an Assistant Manager - Key Accounts at Rentokil PCI in Hyderabad, your role will involve managing existing customers in the assigned region/geography. This office-based position will require you to engage with customers via telephone or email, with occasional in-person visits. Reporting to the National Key Account Manager, you will collaborate with internal and external stakeholders as part of a multi-functional team. • *Key Responsibilities:* **- Managing existing customers** **- Ensuring customer retention** **- Renewing annual contracts with price adjustments** **- Managing collection and DSO (Days Sales Outstanding)** **- Up-selling services to existing customers** **- Developing new business from prospective customers** **- Conducting market surveys and competitor analysis** **- Providing customer feedback to the service team** **- Performing any other assigned duties as required** • *Key Result Areas:* **- Achieving a customer retention rate of 95% or higher** **- Ensuring 100% on-time customer contract renewals** **- Implementing price increases from existing customers as per targets** **- Meeting collection and DSO targets** • *Qualifications:* **- 4+ years of experience in Sales, Inside Sales, or Customer Care** **- Experience in managing Key Accounts is preferred** **- Strong Customer Relationship management skills** **- Excellent verbal and written communication abilities** At Rentokil PCI, you can expect: - Attractive Base Salary - Annual Performance Based Bonus - Group Mediclaim Insurance Policy - Travel Reimbursement Rentokil Initial is committed to providing equal opportunities, avoiding discrimination, and promoting workplace diversity. We strive to create an inclusive environment that values individual differences, recognizes strengths, and offers growth opportunities for all employees. Join us to achieve your full potential in a supportive and diverse workplace.