Assistant Manager- Key Accounts / Key Accounts Manager

About the job

About the Role: ● The Assistant Manager- Key Accounts / Key Accounts Manager is responsible for managing existing customers and winning new ones. The person will report to the Deputy General Manager. ● The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. POSITION RESPONSIBILITIES / REQUIREMENTS: • Should be able to manage existing customers • Customer retention • Annual contract renewal with price increase • Collection / DSO management • Up-selling • New Business Development • Market survey, competitor analysis to understand gaps of our services • Control cost and work within the allocated budget • Support the service team by providing client feedback • Attend to other work-related duties as may be assigned to you from time to time • Prepare regular reports of progress and forecasts to internal and external stakeholders. • Account mining, increase product density. • To generate prospective key accounts to strengthen the KA base. KEY DELIVERABLES: • Customer (Revenue) retention of 95%+ • On-time customer contract renewal of 100% • Price increase from existing customers as per target set • Manage collection and DSO as per targets set • Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set CORE COMPETENCIES: • Excellent Customer Relationship management skills • Good communication – both verbal and written • Proven track record of customer management and business development • Ability to work with cross-functional teams • Excellent organisational skills. • Ability in problem-solving and negotiation.