Assistant Manager Process Training

About the job

Key Responsibilities:- • Conduct new hire training batches for Fare Filing and provide end to end OJT handholding, ensuring smooth transition from classroom to production. • Evaluate trainee and associate performance to identify skill gaps and recommend targeted learning interventions. • Work closely with internal and external stakeholders to support process updates, floor readiness, and training alignment. • Conduct regular Training Need Analysis (TNA) and Training Need Identification (TNI) using productivity, revenue, and accuracy data. • Design and deliver customized training programs to address identified skill gaps. • Storyboard, develop, and update training material, including facilitator guides, learner guides, assessments, and practice exercises. • Coach trainees through classroom training and on the job learning; provide structured feedback to improve performance. • Ensure training modules are updated in line with process changes, airline updates, and fare filing enhancements. • Manage batch hygiene by monitoring attendance, absenteeism, and attrition, and proactively motivate learners. • Consistently achieve or exceed training targets related to quality, throughput, and certification. • Maintain accurate training data and MIS for all batches conducted. • Research new and effective training methodologies and implement continuous improvements in training delivery. Desired Candidate Profile :- Experience & Domain Knowledge • Strong travel domain knowledge with in depth ATPCO Fare Filing experience. • Minimum 5+ years of training experience on Fare Filing and GDS. • Proven experience in new hire training and OJT coaching. Skills & Competencies • Strong ability to identify skill gaps and translate them into actionable training plans. • Good knowledge of training methodologies and adult learning principles. • Excellent coaching, feedback, stakeholder management, and people management skills. • Strong analytical and planning abilities. Technical & Education • Good knowledge of MS Office (PowerPoint, Excel, Word); exposure to digital or LMS based training preferred. • Graduate in any discipline. • Comfortable working in rotational shifts, as per business needs. Qualification • Graduate, Fare Filing Experience • IATA Certified preferred.

Requirements

• Training Delivery
• Performance Evaluation
• Stakeholder Management
• Training Material Development
• Coaching
• Analytical Skills

Qualifications

• Graduate
• Fare Filing Experience
• IATA Certified preferred

Preferred Technologies

• Training Delivery
• Performance Evaluation
• Stakeholder Management
• Training Material Development
• Coaching
• Analytical Skills

About the company

WNS is a global leader in business process management, delivering services that enhance customer experiences and drive operational excellence.