Associate Director, Customer Success

About the job

About The Role PubMatic is hiring an Associate Director, Customer Success, to join our growing team in Gurugram. What You'll Do • Manage a large team of direct reports, including their ongoing development. • Oversee relationship management of a large book of publisher accounts. • Ensure operational excellence as primary technical escalation point for team. • Develop a culture of collaboration and accountability across the team. • Collaborate with Publisher Development team and Product Commercial Leads. We'd Love for You to Have • Previous management experience required. • Minimum 8 years of relevant programmatic ad tech work experience. • Proactive, quick learner, detail-oriented, strong problem-solving skills. Additional Information Return to Office: PubMatic employees have returned to our offices via a hybrid work schedule. Benefits include healthcare insurance, paternity/maternity leave, and an inclusive environment promoting diversity.

Requirements

• Management
• Ad Tech
• Relationship Management
• Problem Solving

Qualifications

• BCA/B.Tech/B.E./MCA graduation degree

Preferred Technologies

• Management
• Ad Tech
• Relationship Management
• Problem Solving

Benefits

• Healthcare insurance
• Paternity/maternity leave
• Broadband reimbursement

About the company

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.