Associate Director – Design Operations

About the job

Job Title : Associate Director – Design Operations aka : The Architect Whisperer | Customer Happiness Champ | Design Ops Guru The Role in a Nutshell : You're the power player behind smooth design delivery. As Associate Director – Design Operations, you're the one ensuring architects can do their best work and customers get exactly what they envisioned without delays, confusion, or chaos. You'll streamline design workflows, align internal teams, handle escalations like a diplomat, and make sure payments follow the progress. What You’ll Do : • Act as the glue between the architects and the customers, translating technical drawings into customer-friendly conversations and vice versa. • Manage and monitor the entire structural design process from kickoff to sign-off. Keep timelines tight and expectations tighter. • Jump in to resolve any issues, escalations, or confusion that pops up. Be the calm, composed fixer everyone counts on. • Track project progress and ensure timely approvals and payment collections. • Build and maintain dashboards that track project health, turnaround time, feedback loops, and customer NPS, and improve them continuously. • Collaborate with internal teams, Architects, Customer Success, Sales, and Finance to make sure everyone is in sync and on mission. Who You Are : • Bachelor's / Master’s in Architecture, Civil Engineering, or Design Management • 7+ years of relevant experience in design operations, customer delivery, or project leadership • Fluent in both design-speak and customer-speak • A process-driven person who can also think creatively when plans go sideways • Experience managing escalations and large-volume design pipelines Bonus Points If You : • Have worked in a tech-enabled design or construction company • Know how to keep both designers and customers happy (no small feat!) • Bring a mix of analytical thinking and emotional intelligence Why Join Us? Because we’re not building buildings we’re building the future of building. At Brick&Bolt, you’ll work with the smartest minds in design, engineering, and operations. You’ll own meaningful projects, drive tangible outcomes, and redefine how design delivery works at scale. Let’s build beautiful, better, and smarter together.