Associate Director, Product Ops

About the job

The Associate Director of Product Operations supports our business goals by managing teams of product analysts and managers responsible for collecting and analyzing data to support product decisions. Responsibilities include: - Lead the development and execution of the overall product operations strategy to align with business goals. - Manage teams of product operations managers and analysts, including line management, performance management, professional development, interviewing, and onboarding. - Serve as the primary liaison between IT and business units to align technology initiatives with portfolio strategy and customer priorities. - Drive stakeholder engagement and communication to ensure alignment on product roadmaps and strategic objectives. - Collaborate with business partners and customers to capture requirements and influence roadmap planning for IT solutions. - Lead change management and readiness activities to support successful implementation of portfolio-driven initiatives. - Drive portfolio management across multiple initiatives and lead project discovery, planning, initiation, and occasional project leadership. - Develop and maintain roadmaps for programs and product initiatives. - Utilize advanced data analysis tools (Excel, analytics platforms, product management systems) to drive strategic decisions and optimize product performance. - Identify and implement innovative processes to enhance operational efficiency and effectiveness. - Partner with senior leaders across product management, engineering, marketing, Finance, HR, and other teams to ensure alignment and successful product operations. - Oversee monitoring and optimization of key performance metrics and KPIs. - Conduct comprehensive market and competitive analysis to guide product strategy and positioning. - Lead the strategy, governance, and optimization of tools and systems used in product operations (ServiceNow, portfolio management tools, budget tools, Microsoft Teams). - Manage the Product Operations budget, ensuring efficient allocation of resources. - Apply project management methodologies (Waterfall, Agile/Scrum) to take initiatives from idea → concept → kickoff → execution. - Identify, escalate, and resolve high‑impact operational issues.

Requirements

• Product Operations
• Data Analysis
• Stakeholder Engagement
• Budget Management

Qualifications

• Bachelor’s Degree
• Certified Project Manager

Preferred Technologies

• Product Operations
• Data Analysis
• Stakeholder Engagement
• Budget Management

About the company

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.