Associate Manager – Strategy & Business Operations

About the job

About the Team Navi operates across Lending, Health Insurance, Mutual Funds, Gold, and UPI. This role is within the Strategy & Business Operations (SBO) function, which supports all business lines and serves as the front-end for non-automated customer interactions. SBO's Core Mandate: ● Act as the voice of the customer within Navi and represent Navi to its customers. ● Drive industry-first, customer-facing innovations to solve large-scale problems (e.g., increasing cashless health claims from 50% to 90%, or tackling fraud in debt management and claims). Key Operating Verticals: ● Debt Management: Focus on making our lending portfolio profitable by ensuring we get most of the money back we have lent using data science and human behavior principles. ● Customer Experience: Understanding users' pain points and work with product and tech to better our offerings. ● Claims: Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront. ● Operations: Non customer-facing operations focused on making customer experience better while managing operations risk. About the Role At SBO, we are looking for bright people who are at the very cusp of their professional journey and have potential to be in the top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential. If you are someone who has exceeded expectations in MOST of the things you have taken up in your life (be it academics, or work, or any hobbies), it’s a place made for you. What We Expect From You ● Develop and refine program objectives, strategies, and program planning. ● Lead project executions, monitoring project progress, identifying and solving potential issues. ● Manage and collaborate with cross-functional teams to co-deliver. ● Ensure that projects meet quality standards and best practices to deliver excellence. ● Identify potential risks and develop risk mitigation plans to minimize project. ● Maintain and deliver detailed program documentation, including project plans, progress reports, and budget updates. Be part of a strategic initiative with the potential to transform the industry.

Requirements

• Analytical Thinking
• Project Management
• Collaboration
• Customer Experience

Qualifications

• MBA from top B schools
• Up to 3 years of experience

Preferred Technologies

• Analytical Thinking
• Project Management
• Collaboration
• Customer Experience

About the company

Navi operates across Lending, Health Insurance, Mutual Funds, Gold, and UPI. We are on a mission to make finance simple, accessible, and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services.