Associate Program Manager – OTA Relationships

About the job

Position: Associate Program Manager – OTA Relationships Location: Gurugram, Haryana Working Days: 6 Days About the Company: ● Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partner ... s. ● We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ uniquecustomers so far and are aggressively working towards the fleet electrification and establishment ofcharging technology and infrastructure. ● Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from Indiaand Silicon Valley. Additionally, secured a significant investment of $9 million from bp Ventures. Role Overview:We’re looking for a dynamic Associate Program Manager – OTA Relationships to take end-to-end ownership of OTA partnerships. The ideal candidate will be responsible for managing external partner relationships, driving growth through account management, maintaining listing hygiene, handling escalations, and leading a small execution-focused team. This role is cross-functional and will require collaboration across Business, Product, and Operations.Key Responsibilities:1. Relationship Management• Drive structured engagement with OTA partners through business reviews and strategy syncs• Manage data flow and reporting pipelines for OTA integrations• Resolve partner queries, address operational issues, and maintain alignment on KPIs2. Account Management & Growth• Increase OTA wallet share through joint business planning• Analyze performance metrics (e.g., fill rates, revenue share, engagement rates) and implement growth levers3. Offer & Campaign Management• Collaborate with OTAs on promotional offers to enhance conversion and visibility• Monitor ROI and optimize campaigns using a data-driven approach4. Hygiene & Listing Management• Ensure listing hygiene across platforms – accurate tags, updated photos, clean descriptions, and pricing consistency• Regularly audit listing status and ensure BP/DP accuracy5. Escalation Management• Act as the single point of contact for partner and internal escalations• Proactively resolve issues and establish feedback loops for continuous improvement6. Team Management• Lead and mentor a small team to execute day-to-day partner operations• Set team OKRs, review outputs, and provide strategic direction• Foster a culture of ownership, responsiveness, and customer-first thinkingKey Skills & Competencies:• Excellent communication and relationship management skills• Ability to lead teams and manage stakeholders across verticals• Proficient in analytical tools like Excel, PowerPoint• Experience with OTA platforms and digital distribution strategies• Strong problem-solving skills and attention to detail• High ownership mindset and execution-drivenPreferred Qualifications:• Bachelor’s degree from a reputed institution• 1–3 years of experience in OTA partnerships, account management or growth roles• Prior experience leading or mentoring a small team is preferred

Requirements

• Excellent communication skills
• Relationship management
• Analytical tools proficiency
• OTA platforms experience
• Problem-solving skills
• Ownership mindset

Qualifications

• Bachelor’s degree from a reputed institution
• 1–3 years of experience in OTA partnerships

Preferred Technologies

• Excellent communication skills
• Relationship management
• Analytical tools proficiency
• OTA platforms experience
• Problem-solving skills
• Ownership mindset

About the company

Founded in 2019, zingbus is building the most trusted brand for intercity travel. They connect 300+ cities across the country and focus on reliability and safety while establishing charging technology and infrastructure.