Bank Coordinator

About the job

About VIYONA Fintech: VIYONA Fintech is a rapidly growing fintech and payments company focused on building secure, scalable, and compliant financial platforms. Security is a core pillar of our organization, and we actively invest in proactive defense through continuous testing, monitoring, and improvement. Role Overview: The Bank Coordinator will act as the single-point operational and relationship interface between partner banks and merchants to ensure fast, compliant, and predictable merchant onboarding and account activation. The role is accountable for reducing onboarding turnaround time (TAT), eliminating documentation gaps, and enabling seamless merchant go-live, thereby accelerating revenue realization. Location: Mumbai Key Responsibilities: 1. Merchant Onboarding & Account Enablement • Own end-to-end merchant onboarding with partner banks including: • Current Accounts • Escrow / Nodal Accounts • Payment & Settlement Accounts • Coordinate KYC, KYB, AML, and compliance documentation end to end. • Ensure first-time-right documentation to minimize rejections and rework. • Track onboarding lifecycle from application → approval → account creation → activation. • Actively follow up with banks and internal teams to meet defined SLAs. 2. Bank Liaison & Relationship Management • Serve as the primary operational point of contact for: • Bank relationship managers • Branch operations teams • Central onboarding units • Build and maintain working-level alliances with: • PSU Banks • Private Sector Banks • Fintech Partner Banks • Escalate onboarding bottlenecks tactically to ensure closure within SLA. 3. TAT Reduction & Process Optimization • Drive measurable reduction in onboarding TAT through: • Pre-validation of merchant documents • Standardized onboarding checklists • Parallel processing with banks • Identify recurring delays and proactively redesign workflows. • Maintain and publish a TAT & onboarding performance dashboard for management. 4. Documentation & Compliance Governance • Maintain up-to-date knowledge of: • Bank-specific onboarding norms • RBI guidelines • Internal risk and compliance policies • Ensure all merchant documentation is audit-ready at all times. • Coordinate post-account activities including: • Mandates & signatory changes • Limit enhancements • Additional banking services (POS, APIs, Escrow, CMS) 5. Partnership & Alliance Support • Support leadership in setting up and scaling bank partnerships: • Product onboarding with banks • SOP alignment • Merchant category approvals • Enable faster rollout of new merchant cohorts under existing bank alliances. 6. Key Performance Indicators (KPIs) The performance of the Bank Coordinator will be evaluated on the following measurable outcomes: • Onboarding Turnaround Time (TAT) • Achieve and consistently maintain a reduction of 30–50% in average merchant onboarding TAT, from application submission to account activation, as per defined SLAs. • Documentation Quality & Accuracy • Maintain a low rejection and rework rate by ensuring first-time-right documentation across all bank onboarding processes. • Merchant Onboarding Scale • Successfully onboard and activate the targeted number of merchants per month as defined by business requirements. • Compliance & Audit Readiness • Ensure zero audit exceptions by maintaining complete, accurate, and RBI-compliant documentation at all times. • Bank Escalation Management • Resolve bank-related onboarding escalations within agreed timelines and maintain strong operational responsiveness from partner banks. • Process Efficiency & Optimization • Identify recurring onboarding bottlenecks and implement process improvements that lead to measurable efficiency gains. • Stakeholder & Relationship Effectiveness • Build and sustain effective working relationships with bank teams, internal stakeholders, and merchants to ensure smooth coordination and predictable outcomes. Experience • 4–8 years of experience in: • Bank Operations • Fintech / Merchant Onboarding • SME / Merchant Banking • Hands-on exposure to: • Account opening processes • KYC / KYB / AML compliance • Escrow, CMS, Payments, Settlement operations Skills & Competencies • Strong understanding of banking operations and documentation • High compliance discipline and attention to detail • Effective stakeholder management across banks and merchants • Process-oriented mindset with focus on efficiency • Clear written and verbal communication skills Preferred Background • Ex-bank operations or relationship teams • Fintech onboarding / partner success teams • Payment gateway, NBFC, or banking coordination roles

Requirements

• Bank Operations
• Merchant Onboarding
• KYC
• KYB
• AML Compliance

Qualifications

• 4–8 years of experience

Preferred Technologies

• Bank Operations
• Merchant Onboarding
• KYC
• KYB
• AML Compliance

About the company

VIYONA Fintech is a rapidly growing fintech and payments company focused on building secure, scalable, and compliant financial platforms. Security is a core pillar of our organization, and we actively invest in proactive defense through continuous testing, monitoring, and improvement.