Beneficiary Success Manager

About the job

We are seeking a highly motivated and experienced Beneficiary Success Manager to serve as an Individual Contributor (IC) within our micro-entrepreneurship vertical. This pivotal role covers key states like Maharashtra and Uttar Pradesh in Phase 1, and Rajasthan, Karnataka, and Madhya Pradesh in Phase 2. You will be instrumental in managing critical stakeholders such as SMEs, FPOs, E-commerce sellers, Kirana Stores, and Travel SMEs within these states. Your core responsibility will involve deeply understanding the requirements of SMEs in key sectors like Agri, E-commerce, and Travel, contributing to the creation of relevant training content that equips them with essential micro-entrepreneurship skills, and ultimately driving their business growth to create jobs. Key Deliverables • Stakeholder & Client Engagement: • Ensure high engagement with diverse clients and partners, including local trade associations, business groups, and state and local government bodies. • Drive exceptional engagement of beneficiaries with the programs specifically designed for micro-entrepreneurs. • Strategy Execution & Value Maximization: • Execute beneficiary success strategies that effectively drive program adoption and maximize value for all participants. • Gather valuable client/partner feedback and clearly communicate product improvement suggestions to the product team. • Act as a strong advocate for the customer within the organization, ensuring their needs are consistently prioritized. • Performance Monitoring & Reporting: • Meticulously monitor engagement metrics, track success KPIs (Key Performance Indicators), and regularly report on outcomes to leadership. • Content & Program Contribution: • Leverage your understanding of SME requirements in key sectors (Agri, E-commerce, Travel) to help create impactful training content that equips micro-entrepreneurs with the necessary skills for scaling their businesses. Skills & Experience • Proven experience in Account Management as an Individual Contributor (IC), preferably with 8-12 years in e-commerce or AgriTech industries. • Demonstrated experience and comfort in dealing with government officials/organizations and SMEs/Sellers/Kirana Stores/Travel SMEs/FPOs. • Excellent collaboration skills with cross-functional teams. • Highly organized with strong written and verbal communication abilities. • Detail-oriented, adaptable, and able to prioritize effectively in a dynamic environment.

Requirements

• Account Management
• Stakeholder Engagement
• Collaboration Skills

Qualifications

• Bachelor's degree

Preferred Technologies

• Account Management
• Stakeholder Engagement
• Collaboration Skills

Benefits

• Performance-Based Incentives
• Career Advancement