BPO Sourcing Manager

About the job

🌟 We Are Hiring: BPO Sourcing Manager – Impetus Consultants (Gurugram Location) Are you passionate about talent sourcing, stakeholder management, and driving hiring success in the BPO/Contact Center industry? If yes, this role is a powerful opportunity to shape high-impact sourcing strategies for leading global clients. 🔹 About Impetus Consultants Impetus Consultants is a fast-growing recruitment partner to leading global organizations, specializing in high-volume hiring, niche talent acquisition, and strategic workforce solutions. 🔹 Role: BPO Sourcing Manager Location: Gurugram Experience: 5–8 years in BPO/BPM hiring with strong team-handling experience Type: Full-time, Onsite 🔹 Key Responsibilities • Lead and manage the sourcing team focused on high-volume BPO voice & non-voice recruitment. • Develop robust sourcing strategies to meet aggressive hiring targets across multiple clients. • Use job portals, social media, internal databases, and referral programs to create a steady pipeline of qualified candidates. • Own end-to-end sourcing performance, including funnel management, TAT, offer-to-joining conversion, and quality-of-hire metrics. • Collaborate closely with internal delivery teams and client stakeholders to understand hiring needs and align sourcing plans. • Train, guide, and mentor junior sourcers to enhance productivity, sourcing depth, and workflow efficiency. • Conduct regular performance reviews, track data metrics, and optimize sourcing processes using reports and analytics. • Ensure compliance with recruitment standards, documentation, and client SLAs. 🔹 Skills & Competencies Required • Strong expertise in BPO hiring, especially mass sourcing for customer support, chat, blended, and technical support roles. • Proficiency in job boards, Boolean search, bulk sourcing methods, social hiring, and talent mapping. • Experience leading a sourcing team with a focus on performance, quality, and productivity. • Excellent communication, negotiation, and relationship-management skills. • Good understanding of hiring metrics, dashboards, sourcing funnel, and SLA-driven recruitment. • Ability to work in a fast-paced environment with sharp deadlines and large hiring volumes. 🔹 Why Join Impetus Consultants? • Opportunity to work with leading global BPOs and tech organizations. • A performance-driven environment that rewards innovation and accountability. • Clear career growth path in team leadership and client delivery. • Exposure to diverse hiring projects, recruitment automation tools, and modern sourcing strategies.

Requirements

• BPO hiring
• Sourcing strategies
• Team management
• Analytics
• Stakeholder management

Preferred Technologies

• BPO hiring
• Sourcing strategies
• Team management
• Analytics
• Stakeholder management

About the company

Impetus Consultants is a fast-growing recruitment partner to leading global organizations, specializing in high-volume hiring, niche talent acquisition, and strategic workforce solutions. With a strong presence in technology, BPM, and capability center hiring, we pride ourselves on high-quality delivery and a consultative approach to recruitment.