Branch Operations Manager

About the job

Job Summary • Approve daily transactions for selected products as applicable (e.g., traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits. Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turnaround time. • Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better quality service. • General Reconciliation and Compliance Activities (may be individually assigned) which may typically include: • Dual control of Cash functions. • Control of Security stationary, deliverables. • Review of processing entries and vouchers. • Follow-up with customers for returned deliverables as applicable (e.g. cheque-books/ cards/ Pins/ Combi packs, etc). • Review of reconciliation proofs for daily control as well as surprise audit proofing.

Requirements

• Banking Knowledge
• Team Management
• Strong Communication Skills
• Customer Orientation
• Sales Focus

Qualifications

• Graduate
• Post Graduate

Preferred Technologies

• Banking Knowledge
• Team Management
• Strong Communication Skills
• Customer Orientation
• Sales Focus

Benefits

• Competitive salary and benefits to support mental, physical, financial and social wellbeing.
• Flexible working options based around home and office locations.
• Core bank funding for retirement savings, medical and life insurance with flexible and voluntary benefits available.

About the company

Standard Chartered is an international bank that has worked for more than 170 years to make a positive difference for clients, communities, and each other, valuing uniqueness and advocating inclusion.