Business Systems Analyst for Finance Systems

About the job

COMPANY OVERVIEW At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. THE TEAM & ROLE Zuora's Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance. ... YOUR OPPORTUNITY As a Business Systems Analyst, you will collaborate closely with the Finance and Accounting to promote continuous improvements and implement best practices across our Finance SaaS application landscape. Your role will include shaping the future vision of our systems, anticipating business needs, prioritizing user stories through backlog refinement, and acting as the bridge between development and cross-functional teams. Key responsibilities include: • Partnering with Finance and Accounting teams to evaluate business needs and optimize processes across Treasury Accounting, General Ledger, and Financial Reporting, ensuring efficiency and alignment with industry best practices. • Leading initiatives to enhance core financial workflows including Banking, Treasury Accounting, Month-End Close, and Record-to-Report to drive operational efficiency and strengthen overall business performance. • Collaborating with cross-functional teams to gather and refine requirements, develop user stories, manage approvals, support solution development, and coordinate testing through release. • Providing system support for key financial platforms such as NetSuite, BlackLine, and Coupa, resolving configuration, data, and transactional issues. • Developing and maintaining user documentation and training materials, and delivering training sessions to improve adoption and system effectiveness. • Managing IT support tickets, performing root cause analysis, and ensuring timely and effective issue resolution. • Maintaining system documentation and SOPs, ensuring accuracy, completeness, and audit readiness. OUR TECH STACK: NetSuite, NetGain Product Bundles in NetSuite, Coupa, Blackline, Navan, and more ... WHAT YOU'LL NEED TO BE SUCCESSFUL • Bachelor's degree in Management Information System (MIS), Finance, Accounting, or related field • Over 3+ years of experience as a Business or Systems Analyst within a finance or accounting environments, with strong emphasis on ERP/financial systems such as NetSuite • Solid understanding of core financial operations, including accounting principles, month-end close activities, and FP&A practices related to allocations, budgeting, and forecasting • Direct, hands-on experience with NetSuite is required; familiarity with platforms like Coupa, Blackline, and other finance tools is a plus • Able to manage projects end to end from gathering requirements to solution design and testing • Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance • Strong communication skills—both written and verbal—for effectively gathering requirements, documenting processes, developing test strategies, and collaborating across teams • Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it's exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world.

Benefits

• Competitive compensation
• Corporate bonus program
• Performance rewards
• Retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays
• Paid parental leave
• Learning & Development stipend

About the company

At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth.