About the job
About Axial Axial is the trusted online M&A sourcing platform for professional acquirers and sellers of privately held small businesses. We have built a pioneering digital transaction platform that radically improves the speed, confidentiality, and success by which small businesses hire M&A advisors, engage with potential acquirers, and achieve successful exits. In 2025, over 12,500 lower middle market businesses pursued M&A via the Axial platform, leading to over 1,000,000 platform connections, 100,000+ signed NDAs, and hundreds of millions of dollars in successfully closed transactions. What will you be doing? The go-to-market (GTM) team is Axial's sales and customer success organization, focused on winning new business and growing our existing relationships across the "sell-side" (investment banks, M&A advisors, business brokers, business owners) and "buy-side" (private equity, family offices, corporate development, independent private equity sponsors & search funds). Responsibilities: - Understand unique member investment goals and strategies to ensure they are effectively set up to see success on the platform. - Drive key KPIs around member engagement with the product, through phone and email interaction. - Proactive member outreach to drive improved platform usage. - 20+ connected calls a week; promptly responding to member inbound requests via email, launching email campaigns. - Reporting common product and service feedback to the appropriate internal teams. - Salesforce admin processing associated with patch management. - Attending and participating in regular internal meetings.
About the company
Axial is the trusted online M&A sourcing platform for professional acquirers and sellers of privately held small businesses. The platform radically improves the speed, confidentiality, and success of M&A transactions. In 2025, over 12,500 businesses utilized Axial, resulting in numerous platform connections and substantial successful transactions.
Similar Jobs
Customer Success Manager
Truein
Customer Success Engineer
Strobes Security, Inc.
Customer Success Engineer
Strobes Security, Inc.