Centre Manager

About the job

About upGrad Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide. About the Role As a Centre Manager, you will lead one of upGrad’s Offline Learning Centres, with a strong focus on sales, operations, and learner success. You will be responsible for driving student enrollments, managing centre performance, building and mentoring a high-performing team, and ensuring exceptional outcomes for learners. This role blends leadership, business growth, and academic excellence – offering you the opportunity to run a centre like your own P&L. Key Responsibilities: • Own centre performance by driving admissions, revenue, and learner success while managing day-to-day operations. • Build, lead and coach a high-performing team of counsellors, tele-callers, and instructors to consistently achieve targets. • Analyze performance metrics (enrollments, conversions, revenue, learner satisfaction) and take proactive steps to improve outcomes. • Design and implement local growth strategies in collaboration with the Marketing team to increase footfall and brand visibility. • Ensure a seamless student journey from enquiry to graduation, with high satisfaction, retention, and referral rates. • Streamline processes within the centre to maximize efficiency, compliance, and adherence to upGrad’s brand standards. • Act as the bridge between learners, instructors, franchise partners, and central teams, ensuring alignment and delivery excellence.

Requirements

• Sales Management
• People Management

Preferred Technologies

• Sales Management
• People Management

Benefits

• Performance Incentives
• Continuous Upskilling
• Comprehensive Health & Wellbeing
• Employee Referral Bonus
• Impact & Exposure

About the company

Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company, offering online and hybrid degrees, certifications, bootcamps, and doctorates for working professionals.