Chief of Staff

About the job

About The Role We’re looking for a Chief of Staff to partner closely with our COO and help bring operational excellence across the organization. This role exists to make our operations sharper, faster, and more efficient. You’ll work across functions to drive key initiatives, streamline delivery, and ensure we move from intent to execution with clarity and speed. If you’re structured, analytical, and known for getting things done, this role will give you a front-row seat to how the company operates — and the ownership to improve it. What You’ll Own • Drive cross-functional initiatives that improve operational efficiency across the COO organization • Implement tools and process improvements that simplify execution and reduce friction • Improve delivery efficiency across teams by identifying gaps and standardizing workflows • Accelerate go-to-market readiness for clients by tightening coordination between teams • Translate strategic priorities into structured execution plans with clear owners and timelines • Track progress on key initiatives and proactively unblock teams to ensure on-time delivery • Facilitate alignment across functions and ensure decisions are followed through • Prepare structured updates and insights for leadership to support decision-making What Success Looks Like • Operational initiatives are implemented effectively and adopted across teams • Delivery across the COO org becomes more predictable, structured, and efficient • Cross-functional collaboration improves, resulting in faster go-to-market timelines • Leadership has clear visibility into execution progress and operational bottlenecks Who You’ll Work With You’ll partner with leaders and teams across all functions (excluding Sales and Marketing), acting as a connector and execution driver across the organization. You will report to the COO. What We’re Looking For Experience • 4–6 years of experience in roles focused on execution, operations, or business excellence • Prior experience driving operational improvement or structured execution initiatives is preferred • MBA required Skills • Demonstrate strong organizational and structuring ability • Communicate clearly and confidently across levels • Lead initiatives without formal authority and influence stakeholders effectively • Analyze complex problems and translate them into actionable plans • Drive outcomes with a strong bias for execution • Build alignment across cross-functional teams Why This Role Matters This role is central to helping the COO organization operate at a higher standard. You’ll help move us from reactive to structured, from effort-heavy to efficiency-led, and from scattered initiatives to disciplined execution. If you enjoy bringing order to complexity and driving meaningful operational impact, we’d love to speak with you.

Requirements

• Operations
• Analytical Skills
• Communication
• Execution
• Cross-functional Collaboration

Qualifications

• MBA

Preferred Technologies

• Operations
• Analytical Skills
• Communication
• Execution
• Cross-functional Collaboration

About the company

Xoxoday is a global B2B SaaS company enabling rewards, incentives, loyalty, and payouts for enterprises across HR, Sales, Marketing, and Consumer engagement. With products like Empuls, Plum & Loyalife, Xoxoday serves customers across the USA, India, Middle East, and Southeast Asia.