Client Service

About the job

About the role: As a Client Service person, you are the face of Hyperlink when dealing with a client. You shall be the point of coordination between all involved in the event-client, internal teams at Hyperlink including Production, Content, Design, Finance as well as external agency partners. Right from the initial client connect, closure of a brief to the end of an event, you shall be expected to ensure top quality project management & the delivery of a seamless & enriching experience for the client. This requires you to service existing accounts & as well as to build network with new brands to generate business. As a CS ninja you will be required to recruit new clients. You should have the ability to research avenues for building business through these new clients, prospecting including cold calls, presenting & engaging the client about our offerings & solutions, understand & decode the client brief so as to work out a creative solution through the internal teams & maintaining ongoing relationship with the client. As a custodian for building client delight, you will need to have proven project management & planning skills, extreme attention to detail, experiential technology understanding & ability to communicate well both verbally & in written form while servicing the existing clients. You will need to be solution oriented, an effective negotiator and an excellent communicator in working with clients, agency partners and supply chain vendors, as well as with a small knit internal team. The ideal candidate will be a self-starter with a passion for crafting creative experiences for brands and committed towards providing superior customer service with a high level of ownership. Responsibilities: • Client Servicing : • Identifying and networking to generate business from the existing accounts, achieving profitability. • Proactively following up with existing clients to get briefs for events that would have happened in the previous years. • Mapping needs of new brands/clients & generate business from them. • Meet the client to understand the brief and expectation on the event. • Collaborate with the internal team-concept, design, production & tech for crafting the experience. • Present the creative solution to client & negotiate on the terms. • Event Execution & Operations : • Coordinate with all stakeholders involved in the event to ensure the delivery of creatives, art work, set design and all other elements of the event. • Lead the running of the show/show flow. • Oversee the overall production quality of the event. • Ensure closure of payment advice (PA) in co-ordination with production & Invoicing through finance. • Ensure all Weekly Reports, HOD Meeting Reports are sent to Head of Department. Collection of payment from clients for events executed. Required Qualification, Experience and skills: • Graduation in any stream (a must) & Post graduation in Marketing/Mass media/Advertising/Event Mgt (preferred) • 3 - 5 years Client Service experience in the Events or BTL industry • Strong relationship with marketing professionals/ brand managers/ decision makers among the corporate & agencies. • Understanding of brands & their needs to connect with consumers/target audience • Fair knowledge on event set ups. • Has exceptional attention to detail and the ability to plan and manage multiple tasks and projects in parallel despite tight deadlines. • Proficiency with Microsoft Office, including Excel and PowerPoint is a must. • Experience in crafting narratives and engaging clients and agencies in long range strategic partnerships. • Highly customer oriented with proven ability to build internal and external relationships.

Benefits

• Opportunity to work on diverse projects while being part of the growth story
• Creative, diverse, nurturing & entrepreneurial work environment
• Competitive salary with flexi structure
• Flexi & Hybrid working & time off policy including annual flexi work from anywhere days
• Comprehensive & gender-neutral parental leave including leave for adoption & Surrogacy
• Childcare support – Compressed working hours & creche allowance
• Family cover for Medical Insurance including same gender partner cover
• Preventive health check-ups
• Gender neutral anti-harassment policy
• Access to Mental wellness programs & counselling
• Exposure to attending notable events & concerts