Client Success Associate

About the job

JOB DESCRIPTION for Client Success Associate • Own and oversee the customer for the entirety of their journey with us. You will proactively drive adoption, platform optimization, and organizational alignment. • Conduct regular business reviews, aligning clients, and internal teams to achieve stated objectives. • Act as a product expert advising them on best practices and how others are leveraging the platform to achieve amazing results. • Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed. • Act as the voice of our customers compiling their feedback and advocating on their behalf for platform improvements. • Build customer loyalty and advocacy. • Provide amazing, consistent, and timely client communication. • Onboarding new clients. • Training clients on our platform. • Enable our customers and help them in engaging with the platform. • Strategize with clients on partner user engagement efforts to meet program goals based on KPIs. • Partner with clients on webinars and trade show demos to educate partners and encourage adoption. SKILLS REQUIRED • Excellent business acumen, communication, presentation, and negotiation skills. • Strong knowledge of the digital marketing space, and a passion for marketing technology. • Ability to upsell will be an added advantage • Ability to work independently and in a strong team environment, executing a strategy while taking advantage of opportunities to be creative. • Driven nature with a desire to take on challenges and additional responsibilities. • Flexible and adaptable to the startup environment. • Passionate about customers and providing a world-class customer experience. • Highly organized and detail-oriented

Requirements

• Customer Success
• Communication
• Problem-solving

Qualifications

• Bachelor's (Required)

Preferred Technologies

• Customer Success
• Communication
• Problem-solving

Benefits

• Food provided
• Health insurance