Client Success Executive

About the job

Position purpose The Client Success Executive plays a critical role in supporting the management and delivery of services for clients with up to 50 enrolments a year. The primary objective of this role is to support clients with their student placement growth, enable the retention of subscription products and identify adoption gaps across a defined client portfolio. Responsibilities: • Manage a portfolio of clients, acting as the main point of contact for day-to-day needs. • Provide ad-hoc support to all clients, owning ticket resolution, coordinating with internal staff as required. • Work closely with Destination Teams to resolve client issues, keeping them informed on all client communications and activities. • Deliver annual reviews for identified key clients in portfolio. • Champion adoption of key product features by educating clients on best practices.

Requirements

• Client Management
• Support Coordination
• Product Adoption
• Reporting Skills
• Relationship Management

Preferred Technologies

• Client Management
• Support Coordination
• Product Adoption
• Reporting Skills
• Relationship Management

About the company

IDP Education Ltd is a global leader in international education services, helping students study abroad since 1969. Our commitment to excellence and support for students extends to a broad range of educational services covering student placement, language testing, and training.