Client Success Manager

About the job

We are looking for a highly motivated and experienced Client Success Manager to join our dynamic team. The ideal candidate will have experience managing e-commerce campaigns on platforms like Amazon and Walmart, with a strong understanding of listing optimization, digital marketing strategies, and client management. As the main point of contact for USA-based clients, the Client Success Manager will ensure seamless communication, timely execution of campaigns, and the optimization of client outcomes. Key Responsibilities • Client Relationship Management : • Serve as the primary point of contact for USA-based clients. • Build and maintain strong, long-lasting relationships with clients. • Ensure clients are fully satisfied with the services and results delivered. Campaign Management & Optimization • Oversee and manage e-commerce campaigns on Amazon, Walmart, and other relevant platforms. • Optimize product listings, ads, keywords, and campaigns to drive sales and performance. • Analyze campaign data and provide insights for improvement. Communication & Reporting • Provide regular updates to clients on campaign progress, performance, and optimizations. • Translate complex data insights into easy-to-understand reports for clients. • Address client queries, resolve concerns, and ensure a smooth experience. Collaboration With Internal Teams • Work closely with internal teams to ensure alignment on campaign objectives and deliverables. • Act as a bridge between clients and the internal operations / marketing team to execute plans efficiently. Targeted Outreach • Identify and engage with agencies servicing USA clients in need of e-commerce management and optimization services. • Look for potential opportunities within Amazon's internal teams or related roles to recruit skilled professionals.

Requirements

• Client Management
• E-commerce
• Campaign Optimization
• Digital Marketing

Qualifications

• 10-12 years of experience in client success or digital marketing
• Strong understanding of e-commerce metrics

Preferred Technologies

• Client Management
• E-commerce
• Campaign Optimization
• Digital Marketing