Client Success Manager

About the job

We are looking for a highly motivated and experienced Client Success Manager to join our dynamic team. The ideal candidate will have experience managing e-commerce campaigns on platforms like Amazon and Walmart, with a strong understanding of listing optimization, digital marketing strategies, and client management. As the main point of contact for USA-based clients, the Client Success Manager will ensure seamless communication, timely execution of campaigns, and the optimization of client outcomes. Key Responsibilities • Client Relationship Management :• Serve as the primary point of contact for USA-based clients. • Build and maintain strong, long-lasting relationships with clients. • Ensure clients are fully satisfied with the services and results delivered. Campaign Management & Optimization • Oversee and manage e-commerce campaigns on Amazon, Walmart, and other relevant platforms. • Optimize product listings, ads, keywords, and campaigns to drive sales and performance. • Analyze campaign data and provide insights for improvement. Communication & Reporting • Provide regular updates to clients on campaign progress, performance, and optimizations. • Translate complex data insights into easy-to-understand reports for clients. • Address client queries, resolve concerns, and ensure a smooth experience. Collaboration With Internal Teams • Work closely with internal teams to ensure alignment on campaign objectives and deliverables. • Act as a bridge between clients and the internal operations / marketing team to execute plans efficiently. Targeted Outreach • Identify and engage with agencies servicing USA clients in need of e-commerce management and optimization services. • Look for potential opportunities within Amazon's internal teams or related roles to recruit skilled professionals. Skills & Qualifications • 10-12 years of experience in client success, digital marketing, or e-commerce, ideally with a focus on Amazon, and Walmart. • Proven experience in managing e-commerce campaigns, particularly in listing optimization and advertising. • Strong understanding of e-commerce metrics, KPIs, and ROI. • Ability to effectively communicate and build relationships with USA-based clients. • Fluency in English is a must; both written and verbal communication must be strong. • Highly organized and able to manage multiple projects simultaneously. • Proactive, with a solution-oriented mindset and a client-first attitude. • Experience working in an agency setting or with large e-commerce platforms (Amazon, Walmart, etc.) is highly preferred.

Requirements

• Client Relationship Management
• E-commerce Campaign Management
• Digital Marketing Strategies
• Communication Skills

Qualifications

• 10-12 years experience in client success, digital marketing, or e-commerce

Preferred Technologies

• Client Relationship Management
• E-commerce Campaign Management
• Digital Marketing Strategies
• Communication Skills