Client Success Manager

About the job

Job title: Client Success Manager Shift: US Shift (08:00 PM – 04:30 AM IST) Location: Remote / Office (as applicable) About the Role • We are looking for a Client Success Manager with strong Ecommerce experience to manage and grow relationships with our D2C clients. • In this role, you will work closely with Shopify-based ecommerce brands, helping them scale their retention marketing through Klaviyo email and SMS marketing, while coordinating execution with internal marketing teams. • You will act as the bridge between clients and the marketing execution team, ensuring smooth project delivery, clear communication, and measurable performance improvements. • ⚠️ Mandatory Requirement: Candidates must have hands-on experience with Klaviyo and Shopify-based ecommerce brands. Key Responsibilities • Manage end-to-end client communication via email, Slack, and meetings. • Act as the primary point of contact for ecommerce clients. • Plan and coordinate execution of Klaviyo campaigns, flows, and automation. • Collaborate with internal marketing teams to ensure timely campaign execution. • Monitor and review email marketing performance metrics such as open rate, CTR, revenue attribution, etc. • Support lifecycle marketing strategies including abandoned cart flows, welcome series, retention campaigns, and segmentation. • Share regular campaign performance reports and insights with clients. • Ensure high client satisfaction, retention, and long-term partnerships. Must-Have Skills • Hands-on experience with Klaviyo (campaigns, flows, segmentation, reporting). • Experience working with Ecommerce brands on Shopify. • Understanding of D2C lifecycle marketing and retention marketing strategies. • Strong client communication and relationship management skills. • Ability to manage multiple client accounts simultaneously. • Experience coordinating with marketing or creative teams. • Comfortable working in US Shift (08:00 PM – 04:30 AM IST). Preferred / Bonus Experience • Experience working with international or US-based clients. • Knowledge of email marketing best practices and ecommerce funnels. • Experience with tools like Slack, ClickUp, or project management platforms. • Basic understanding of paid marketing and ecommerce growth strategies.

Requirements

• Klaviyo
• Shopify
• Ecommerce
• Client Communication
• Project Coordination

Preferred Technologies

• Klaviyo
• Shopify
• Ecommerce
• Client Communication
• Project Coordination