Cloud Partner Success Manager

About the job

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. As the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create best in class partner experience which is the key differentiator of Acronis. WHAT YOU'LL DO • Make a territory analysis and planning for dedicated geographies to identify top potential partners, develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priority • Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth working through assigned partners • Train new and existing partners with existing and new products, support new partners on daily basis on business and technology development, and guide them through onboarding and enablement stage equipping with all needed knowledge, resources and tools • Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness • Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help retain existing customer to partner • Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle • Drive successful upsell/cross sell initiatives with partner to increase new services attach rate • Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams • Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out • Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed Key KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), number of Acronis services sold through the partner WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) • More than 4 years of equivalent industry experience • Prior cybersecurity experience • Channel sales/Partner account manager/Channel development position within a software vendor, with a minimum of 4+ years sales and marketing experience in the software industry • In depth channel and field sales experience with understanding of cloud market business model • Expertise in Security concepts such as cybersecurity, threat detection, incident response and familiar with basic compliance standards and regulations, as well as sales methodologies • Strong presentation, communication and planning skills • Native/fluent English + any local language.