CMDB Asset Management Specialist

About the job

Role Summary & Role Description The CMDB Asset Management Specialist is responsible for managing the full lifecycle, accuracy, and integrity of IT asset and configuration data within the Configuration Management Database (CMDB), primarily on the ServiceNow platform. This role plays a critical part in enabling reliable IT operations, regulatory compliance, and data-driven decision-making by ensuring alignment with ITIL standards. - Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency. - Collaborate with ServiceNow developers, solution architects, and integration teams to ensure seamless data flow between CMDB, discovery tools, and external systems. - Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified. - Support ServiceNow Discovery, Service Mapping, and integrations to ensure accurate and automated population of CI and asset data. - Ensure CMDB processes and data support audit, risk, security, and regulatory requirements. Core/Must Have Skills - Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization. - Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards. - Strong analytical and problem-solving skills with a focus on data quality and process improvement. - Working knowledge of ServiceNow Discovery and system integrations (APIs, data imports, third-party tools). Good To Have Skills - ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications preferred. - ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and the application of concepts a plus. - Familiarity with cloud platforms, hybrid infrastructure, and modern IT operations models. Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

Requirements

• ServiceNow CMDB
• IT Asset Management
• Data Quality
• Process Improvement
• ServiceNow Discovery

Qualifications

• ServiceNow Certified System Administrator
• ITIL v3 or v4
• Chartered Accountancy course (desirable)

Preferred Technologies

• ServiceNow CMDB
• IT Asset Management
• Data Quality
• Process Improvement
• ServiceNow Discovery

Benefits

• Generous medical care
• Insurance
• Savings plans
• Flexible work programs
• Educational support

About the company

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.