Collections & Recoveries Manager

About the job

Job Description Job title: Collections & Recoveries Manager Job Location: Gurgaon Candidate Specification & Job Description 8+ years of experience in collections, recoveries, or credit control, with at least 2/3 years in a QC or audit function, preferably for UK banking clients Knowledge of local UK regulations (e.g., data protection, fair collection practices). The Collections and Recoveries QC manager is responsible for monitoring, evaluating, and ensuring the quality, compliance, and effectiveness of all collection and recovery activities. The role ensures that policies, procedures, and regulatory guidelines are followed, and that all customer interactions and recovery actions meet organizational and ethical standards. Conduct periodic reviews and audits of collection and recovery calls, customer communications, and account actions to ensure compliance with internal policies and legal requirements. Verify adherence to fair debt collection practices, confidentiality, and ethical guidelines. Ensure accurate documentation and data entry in the collections management system. Identify process gaps, policy deviations, and compliance risks, and recommend corrective actions. Manage the work of the team to ensure that timeliness and quality of the team is met. Effective performance management of team and individuals to ensure Key Performance Indicators, targets and objectives are met. Managing the team leaders to deliver to KPIs, by regular team meetings, floor walks, daily tracking and monitoring of performance against targets. Preparation of management reports and information, utilising and developing alternative/improved methods of gathering information, to allow more effective reporting. Skills Required Role: Collections & Recoveries Manager, Gurgaon Industry Type: ITES/BPO/KPO Functional Area: Required Education Employment Type: Full Time, Permanent Key Skills: • COLLECTIONS • CREDIT CONTROL • MONITORING

Requirements

• COLLECTIONS
• CREDIT CONTROL
• MONITORING

Preferred Technologies

• COLLECTIONS
• CREDIT CONTROL
• MONITORING

About the company

Golden Opportunities specializes in providing recruitment services across various sectors. The company is recognized for its efficient hiring solutions and has been operational in the field for a significant duration.