Consultant CSM Operation Excellence

About the job

Our client, a leading global specialist in energy management and automation is looking to engage with a Consultant CSM Operation Excellence. Key responsibilities: -Support CSM team to achieve Upsell and pull through and to increase digital portfolio. -Support team by keeping MIS intact to strengthen client relationships for recurring services and achieving on time renewals. -Self-driven and motivated candidate to collaborate with cross functional teams to achieve desired results. Duration- 6 months (extendable) Capacity- Full time Location- Bangalore Skills Required: -3 to 5 years in Customer Success, Pre-Sales, or Client Operations. -Client Relationship Management, Revenue Growth & Upsell, Operational Excellence -Maintain and update MIS dashboards, generate insights to strengthen client engagement, and support performance tracking. -Familiarity with CRM systems (Salesforce, HubSpot, Gainsight) and digital product portfolios. -Strong written and verbal communication to interact with clients and internal stakeholders effectively.

Requirements

• Customer Success
• Pre-Sales
• Client Operations
• Client Relationship Management
• Revenue Growth & Upsell
• Operational Excellence
• CRM systems
• Communication skills

Preferred Technologies

• Customer Success
• Pre-Sales
• Client Operations
• Client Relationship Management
• Revenue Growth & Upsell
• Operational Excellence
• CRM systems
• Communication skills