Control Tower Executive

About the job

Job Title - Accounting Operations Location - Bengaluru CTC - 3.5 LPA Fixed + Variable Company Description NoBrokerHood is a cutting-edge visitor, community, and finance & asset management platform designed to enhance the security and convenience of gated societies. Launched in 2018 as a subsidiary of NoBroker, India’s first prop-tech unicorn, NoBrokerHood has become a market leader, managing over 25,000 societies and benefiting over 48 lakh families nationwide. With comprehensive solutions for residents, admins, and service providers, the platform also offers monetization opportunities and a marketplace for community needs. It stands out as the only community management app with Level 1 PCI-DSS Certification alongside GDPR, PDPB 2019, and ISO 27001 compliance. Recently, NoBroker raised $5 million from Google to further expand and enhance NoBrokerHood’s offerings. Role Description This is a full-time, on-site role based in Bengaluru for a Control Tower Executive. The role involves real-time monitoring, analysis, and reporting of operational activities to ensure efficiency and service quality. The Control Tower Executive will coordinate with different teams to address any disruptions, optimize workflows, and provide resolutions to operational challenges. They play a key role in maintaining smooth society services by swiftly addressing escalations and ensuring prompt responses to incidents or queries. Qualifications • Handle all communication with clients (RWA/FMs) and maintain good relationships • Should be Proficient in English, Hindi and Marathi Mandatory • Should have any one Accounting software knowledge • Monitor how well the ERP system is working — billing, complaints, reports, tickets, etc. • Ensure fast resolution of issues raised by societies • Coordinate with internal teams to fix service-related problems • Track service performance using dashboards and reports • Conduct review calls, share updates, and ensure SLA commitments are met • Work to retain clients, improve satisfaction (NPS), and avoid escalations • Bachelor's/Masters degree in Accounting, Finance preferred • Freshers can apply

Requirements

• Client Communication
• Accounting Software
• ERP System Knowledge

Qualifications

• Bachelor's/Masters in Accounting
• Freshers can apply

Preferred Technologies

• Client Communication
• Accounting Software
• ERP System Knowledge

About the company

NoBrokerHood is a cutting-edge visitor, community, and finance & asset management platform designed to enhance the security and convenience of gated societies.