Conversation AI Engineer

About the job

Role Summary In this role, you will leverage advanced technical and linguistic skills to become an expert in our AI Orchestration platform: IVA Studio. You will build expertise in Conversational AI and Generative AI to help users and teams understand how to best use IVA Studio tools in their business, empowering them to succeed independently and collaboratively. Your work will span departments, enabling you to translate complex technical concepts into practical solutions that support customer and internal needs alike. Key Responsibilities • Training and enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals. • Collaborate with Sales and Product teams to align learning initiatives with departmental goals and customer needs. • Document processes, learning materials, and strategies with clarity and precision for all different levels. • Experiment with latest product releases and emerging technologies to continuously improve personal expertise and future learning experiences. • Build and orchestrate Agentic AI systems, enabling autonomous agents to plan, reason, and act in complex environments. • Ensure ethical and responsible AI practices, including bias mitigation, explainability, and data privacy.

Requirements

• Conversational AI
• Generative AI
• AI Orchestration
• IVA Studio
• Technical Documentation

Preferred Technologies

• Conversational AI
• Generative AI
• AI Orchestration
• IVA Studio
• Technical Documentation

About the company

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.