Conversational Analyst

About the job

We are looking for a Conversational Analyst with 2-3 years of experience in designing and enhancing chat and voice user experiences. This role requires a deep understanding of user context, a strong focus on quality assurance, and a passion for creating impactful conversational solutions. The ideal candidate will play a critical role in identifying problems, testing conversational flows, and ensuring a seamless user journey before deployment. Key Responsibilities Context Analysis and Problem Solving : Understand user needs, identify issues in existing conversational flows, and propose enhancements to improve the overall user experience. Testing and Validation : Rigorously test chat and voice user experiences for functionality, usability, and contextual accuracy before they are deployed to production. Collaboration with Data Scientists : Work closely with data scientists to analyze conversational data, identify patterns, and improve conversational AI models and flows. Conversation Flow Optimization : Analyze and refine conversational designs to ensure natural and seamless interactions for both chat and voice-based systems. Data Analysis and Reporting : Use analytics tools to monitor and report on user behavior and feedback, offering actionable insights to improve conversation designs. Learning and Development : Gradually build expertise in advanced conversational AI technologies, including LLMs, ASR, TTS, and the Bhasa infrastructure.

Requirements

• conversation design
• testing conversational flows
• user experience

Qualifications

• 2-3 years of experience in conversational design
• strong understanding of chat and voice UX principles

Preferred Technologies

• conversation design
• testing conversational flows
• user experience