Credit Control Process Lead

About the job

• Job Purpose: To support credit risk management and ensure zero revenue leakage by performing customer credit assessment, monitoring overdues, coordinating trade credit insurance, facilitating channel finance transactions, and implementing transaction-level credit controls. The role ensures accurate exposure monitoring, timely closure of finance transactions, policy compliance, insurer/bank coordination, and support to business stakeholders for risk mitigation. • Job Context & Major Challenges: Key Responsibilities And Accountabilities • Sharing overdue positions with sales & marketing teams regularly. • Analyzing responses from marketing teams and recommending improvements. • Coordinating with insurance agencies for customer credit assessment. • Compiling and validating data for credit insurance submissions. • Ensuring timely closure of channel finance, factoring, LC/Bill discounting transactions. • Executing ERP-based credit control for shipments. • Continuously reviewing customer credit limits and exposure patterns. • Evaluating liability statements and ensuring timely issuance/reversal. • Conducting domestic and export customer credit assessments. • Sharing exposure details with insurers and monitoring coverage. • Preparing business reports on overdue and exposure trends. • Updating credit limits post approvals and tracking deviations. • Collaborating with SBU Heads/BFMs to strengthen credit controls. • Reviewing provisions and issuing alerts for high-risk accounts. • Ensuring accounting compliance and accurate AR reporting. Major Challenges Associated With These Responsibilities • Overdue Management & Reporting: Balancing collection expectations with sales sensitivities; tracking diverse customer payment behaviors; preparing insightful overdue dashboards for leadership. • Data Management for Credit Insurance: Managing large datasets, cleaning inconsistencies, fulfilling insurer-specific formats, meeting tight timelines, and ensuring data accuracy for credit exposure reviews. • Customer Credit Assessment: Assessing customers with limited disclosures, interpreting qualitative risk signals, balancing business pressure for liberal limits with objective risk controls. • Channel Finance & Factoring Coordination: Dealing with multiple banks each having different documentation norms; resolving delays that can affect shipments; coordinating between customers, banks, and internal teams. • ERP-Based Credit Control: Handling urgent block clearances while maintaining compliance; ensuring audit-ready credit block/unblock actions; resolving master data exceptions. • Credit Limit Management: Monitoring dynamic exposure changes; escalating breaches diplomatically; ensuring limit updates reflect accurately in ERP; working across SBUs. • Liability Statement Management: Ensuring accurate liability compilation, resolving disputes, reconciling balances, and coordinating with finance teams for final confirmations. • Exposure Monitoring & Insurance Coordination: Tracking uninsured exposures, ensuring adherence to insurer limits, handling insurer coverage revisions, and communicating impacts to business. • Provision Review & Alerts: Evaluating overdue aging, calculating provisions, addressing disagreements on provisioning levels, and supporting audit justification. • Control Matrix Creation: Designing practical yet robust controls, aligning SBU leaders, addressing resistance to new controls, and ensuring smooth rollout across teams. • Key Result Areas: Key Result AreasSupporting ActionsOverdue Management & Collections Support• Share overdue details regularly• Analyze responses and highlight risks• Prepare overdue dashboards• Alert stakeholders on critical accountsCustomer Credit Assessment• Perform export & domestic credit assessments• Coordinate with rating agencies• Prepare credit recommendation notesTrade Credit Insurance Coordination• Compile and clean data for insurer review• Share exposure status for coverage decisions• Track insured vs uninsured exposuresChannel Finance & Factoring Management• Coordinate with banks for transaction closure• Ensure documentation accuracy• Resolve finance-related queriesCredit Control Implementation• Review & update ERP credit limits• Monitor exposure deviations• Execute shipment blocks/unblocks in complianceLiability & Provision Management• Issue/reverse liability statements• Review provisions per aging norms• Support finance teams on provisioning