Credit Support Specialist

About the job

Job Summary As a Credit Support Specialist – Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation and to make a significant impact on our operations. Job Responsibilities • Adhere to established QUALITY & QUANTITY SLAs consistently. • Ensure 100% compliance with process-related policies, guidelines, and controls. • Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. • Support the secondary trading desk with trade booking and settlements. • Liaise with bank departments and external contacts, including Borrowers and Trustees. • Follow up timely with agents or customers for any missing notifications. • Complete all funding within the SLA on the same day. • Serve as the SME and first internal POC for process-related queries and clarifications. • Act as the first point of escalation for process-related issues from customers. • Pay attention to detail to ensure all documents are processed correctly. • Identify changes to processes to improve productivity and efficiency. Required qualifications, skills and capabilities • Hold a Bachelor’s degree in Finance or a related field, or possess equivalent work experience. • Demonstrate minimum 6 months of experience in the Financial Services industry with a proven track record of delivery. • Understand business financial statements, cash flow capacity, and loans across various industries and business types. • Exhibit strong research, analytical, and comprehension skills to analyze large data sets. • Manage clients effectively, build partnerships, and lead while dealing with multiple stakeholders simultaneously. • Utilize effective time management and prioritization skills to achieve business objectives. • Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments. Preferred qualifications, skills and capabilities • Build relationships with clients, internal partners, and peers effectively. • Recognize issues or problems that need to be escalated promptly. • Develop domain learning and exhibit strong interpersonal and communication skills. • Apply analytical thinking and problem-solving skills effectively. • Understand the product lifecycle and area product management thoroughly.

Requirements

• Financial Services knowledge
• Analytical skills
• Client management
• Interpersonal skills
• Time management

Qualifications

• Bachelor’s degree in Finance or a related field
• Minimum 6 months experience in the Financial Services industry

Preferred Technologies

• Financial Services knowledge
• Analytical skills
• Client management
• Interpersonal skills
• Time management

About the company

Not provided