CRM Analytics Lead Developer

About the job

Position : CRM Analytics Lead Developer Location : Offshore – India / 100% Remote Job Type : 5 Months Contract with possibility for extension Key Responsibilities : Business Intelligence and Data Analysis • Discuss reporting needs with business users to identify critical KPIs and success metrics. • Design dashboards and reports that will provide data visibility into KPIs for leadership and business groups. • Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications. • Develop data recipes / dataflows in CRM Analytics tool to support business requirements. • Help establish best practices and standards for dataflow, data recipe, dashboard, and report / lens development and deployment. • Perform data analysis, produce data samples / prototypes and produce ad-hoc reports. Obtain and analyze data by accessing multiple sources, including ADL, EDW and Salesforce. • Partner and collaborate with IT, platform owners and BI Analysts to provide input to project timelines, scope and risks for transformational commission initiatives. • Developing a clear understanding of system landscape, data repositories and its interrelationships. • Develop reports and processes to continuously monitor data quality and integrity issues and problems. • Locate and define new process improvement opportunities. • Perform extensive data unit testing and quality assurance (QA). Troubleshoot issues and work cross-functionally towards a solution. • Respond and resolve all assigned feedbacks (all priorities) within the set thresholds. • Provide guidance / governance on best practices and approaches to design, implement and sustain effective data driven analytics solutions. Required Skills / Experience : • Minimum of 5+ years in Salesforce and CRM Analytics having successfully implemented at least 1 TCRM solution. • Experience working with sales, service and marketing data is highly preferred. • Technical expertise building data models and ETL techniques (Data integration using Sync, recipes and dataflows). • Expert in building Salesforce CRM Analytics Dashboard / Reporting capabilities and UX design with advanced skills in binding, SAQL and JSON. • Experience with building Einstein Discovery models and deploying / embedding the model to Sales Cloud page layouts. • Familiarity with Einstein AI components like Next Best Action, Prediction Builder, and Insights nice to have. • Experience with CRM Analytics standard / templated apps. • Experience working in an Agile / Scrum environment. • Strong verbal & written communication skills. Self-starter personality who can operate with minimal supervision. Experience in problem solving, critical thinking and priority setting.

Requirements

• Salesforce
• CRM Analytics
• Data Analysis
• ETL Techniques

Preferred Technologies

• Salesforce
• CRM Analytics
• Data Analysis
• ETL Techniques