Customer CS&D Manager

About the job

Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The Team Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Summary: • Lead the delivery of strategic cross divisional initiatives using Agile methodologies and governance tools that ensure implementations are delivered on time, on budget. • Partner alongside Engineering, Business and Operations project sponsors and bring stakeholders to the table to build complex solutions while balancing competing priorities. • Recognize, report, and escalate project risks to senior partners; oversee remediation of risks raised. • Identify and remove impediments at program level, leveraging stakeholders, sponsorship, and other relationships to do so. • Provide transparency and progress of projects, issues, timelines, and budgets by running governance forums/steerco groups with senior leadership. Skills required: • Relevant experience in business analysis/project/program management function • Project management skills including project scope definition, project issues, risks, status reporting, User Acceptance Test Execution • A proven experience of driving delivery of projects in a cross functional team setting • Ability to engage with and influence stakeholders outside their direct control • Excellent communication and interpersonal skills, written and oral; confident in interacting with senior stakeholders • Ability to identify cross functional issues, provide innovative solutions, and communicate the implications of solutions across existing processes, systems, and teams, eg., costs, risk, service. Preferred qualifications: • Knowledge of products and processes related to the financial services industry • Knowledge of automated testing tools and frameworks • Experience in tools like JIRA and JIRA portfolio • Knowledge and/or experience of asset classes like Equity, Fixed Income, Listed derivatives, Commodities, Credit Derivatives, Foreign Exchange (FX), Loans, Futures, Options • Experience of working on Target Operating Model Changes, Platform convergence, New product/New Market Launches, cost/efficiency impacting projects • Experience of working on the creation of new workflow, making changes to existing workflows.

Requirements

• Agile methodologies
• Business analysis
• Project management
• Excellent communication
• Cross-functional team delivery

Qualifications

• Relevant experience in business analysis
• Experience in project/program management
• Knowledge of financial services industry

Preferred Technologies

• Agile methodologies
• Business analysis
• Project management
• Excellent communication
• Cross-functional team delivery

About the company

Deloitte is a leading provider of audit, consulting, tax, and advisory services, with the goal of creating an impact that matters for clients and communities. By harnessing the power of innovation, technology, and data, Deloitte enables companies to uncover and unlock the value buried deep inside vast amounts of data. It promotes an inclusive culture and encourages employees to take ownership of their careers.