Customer Experience Manager

About the job

Position: Customer Experience Manager Location: Noida Role Overview The Customer Experience Manager will be responsible for closing sales and managing end-to-end coordination for corporate employees interested in Eqaro’s Zero Deposit Accommodation offering. Acting as the single point of contact, the role involves understanding employee requirements, offering suitable property options, scheduling and managing property visits, and coordinating closely with onboarded partners to ensure successful closures and a superior customer experience. Key Responsibilities 1. Lead Management & Sales Closure - Act as the primary POC for employees from partnered corporates showing interest in Zero Deposit Accommodation. - Make outbound and inbound calls to understand detailed housing requirements including location, budget, occupancy, and timelines. - Present suitable property options and drive the decision-making process toward closure. - Achieve assigned conversion and revenue targets. 2. Property Visit & Stakeholder Coordination - Schedule and manage property visits between corporate employees and onboarded partners. - Coordinate closely with partners to ensure availability, readiness, and smooth execution of visits. - Follow up post-visits to address concerns and move leads toward final closure. 3. Partner & Internal Coordination - Liaise with zero-deposit accommodation partners to match inventory with employee needs. - Ensure accurate communication between employees, partners, and internal teams. - Resolve coordination or operational issues in a timely and professional manner. 4. CRM & Reporting - Maintain accurate records of calls, follow-ups, visits, and closures in CRM systems. - Share regular performance reports and insights with the central team. 5. Customer Experience - Deliver a high-quality, professional, and empathetic experience to all corporate employees. - Handle objections, queries, and concerns effectively while maintaining service excellence.

Requirements

• Customer Experience
• Sales Closure
• Lead Management
• Communication Skills
• Problem-Solving
• Negotiation

Qualifications

• Excellent English communication skills (spoken) are mandatory.
• Bachelor’s degree in any discipline (preferred).
• 1–3 years of experience in inside sales, customer support, customer success, or relationship management roles.

Preferred Technologies

• Customer Experience
• Sales Closure
• Lead Management
• Communication Skills
• Problem-Solving
• Negotiation

About the company

Eqaro Guarantees is a technology-led Financial Guarantees company based in Noida, India. As a pioneer in the industry, Eqaro is committed to fostering economic growth by offering guarantees in lieu of collaterals and cash for individuals, entrepreneurs, and businesses.