Customer Experience Specialist

About the job

Deliver Accelerators and ATX (Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes with scope and on-time engagement. Expert with domain and industry specialization with deep technical knowledge of specialization architectures and customer stories. Joins the CSE in 1:1 customer engagements, events. Contributes to the customer community digital spaces. Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes. Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns. Responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers. Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team. What You'll do: • Decisions impact the quality, efficiency and effectiveness of own team. May impact closely related teams through quality of output and service provided. Adopts and implements business and process improvements. • Accountable for one technology specialization • Delivers standard ATX, ACCs and Precision Engagements, with minimal customization • Deals with low-moderate complexity customer environment and solutions to deliver ATX, Precision Engagements, and Accelerators • Proactively builds, maintains, uses and shares customer knowledge • Understands the customer's business, their expectations and unique perspective • Inspire customers to make tactical and strategic technical adoption decisions • Demonstrates empathy, ownership and excellence towards customers • Actively seeks improvements in our products and processes • Effectively utilizes low to moderately complex lab setups to deliver customer engagements • Drives adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers • Contributes to customer community digital spaces as well as CSS technical community • Meets or exceeds utilization goals • Works as a willing team member following directions and learning from others • Influence concentrated on individual contribution • Requires regular supervision while contributing to team activities/tasks Minimum Qualifications: • Basic to intermediate technical expert in one technology module. • 4-6 years of technology experience. • Has CCNA/CCNP certification. Preferred Qualifications Varied based on the team and business needs | Preferred Qualifications are desired education, experience, and skills that are in addition to Minimum Qualifications. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Requirements

• Customer Engagement
• Technical Knowledge
• Problem-Solving
• Team Collaboration
• Technology Specialization

Qualifications

• 4-6 years of technology experience
• CCNA/CCNP certification

Preferred Technologies

• Customer Engagement
• Technical Knowledge
• Problem-Solving
• Team Collaboration
• Technology Specialization

About the company

Cisco is a global leader in IT and networking that transforms how people connect, communicate, and collaborate. They provide solutions that improve security, visibility, and insights across digital infrastructures.