Customer Product Partner

About the job

Backed by Lightspeed, Y Combinator, Together Fund, and Prosus, Emergent is reimagining how software gets built. Our vision is to democratize development, enabling anyone with an idea to become a creator and making software accessible to a billion people worldwide. Our autonomous coding agents turn plain-language ideas into fully functional applications, tested, version-controlled, and deployable in minutes. What once took weeks now happens with a single click. Headquartered in San Francisco, we’re led by repeat entrepreneurs with a proven track record of building successful startups, joined by a world-class team of Olympiad medalists, IIT & IIM alumni, and veterans from Google, Amazon, and Dropbox. Together, we’re building at the frontier of AI and systems engineering, shipping daily and setting new standards for AI-driven development. In just 5 months, we scaled to $25M ARR, shipped 3M+ Apps, with 2.5M users across 180+ countries, making us one of the fastest-growing AI startups in the world. Join us in shaping the future of software development. What you will do: - Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions. - Serve as a Subject Matter Expert (SME) for Emergent’s platform, providing best practice advice and guidance on Emergent’s products and services. - Work with AI Platform Engineering Specialists to offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement. - Drive enablement: Encourage customer enablement of key features and timelines while consulting with them on best practices to seamlessly build on Emergent. - Become a product expert: Be the go-to resource for both customers and coworkers on Emergent’s products by your 30th day. - Project Manage: Collaborate with various teams internally and externally to execute project engagements and help customers optimize their use of Emergent’s platform. What you bring to the table: - 3+ years of SaaS experience in a customer-facing role at a SaaS company, ideally in customer success, solutions consulting, account management. - Passion for helping customers succeed in vibe coding and building their dream apps. - Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands. - Master project/task manager - never drop the ball. - Ability to explain complex scenarios in simple, clear written or verbal communications. - Strong attention to detail and ability to solve complex, interdependent problems. - An eagerness to work cross-functionally, collaborating closely with technical account managers, product and engineering teams to ensure customer needs are met and exceeded. - Strong problem-solving skills and a track record of resolving customer issues quickly and professionally. - Flexibility to adjust to evolving responsibilities in a fast-growing, dynamic team environment. - A passion for delivering a top-tier customer experience and helping both customers and internal teams succeed. Let’s build the future of software together 🚀

Requirements

• SaaS
• customer success
• project management
• problem-solving
• customer experience

Preferred Technologies

• SaaS
• customer success
• project management
• problem-solving
• customer experience

About the company

Emergent is a fast-growing AI startup backed by notable investors. Its mission is to democratize software development by enabling anyone with an idea to become a creator, using AI-driven tools to easily build applications.